Question 1

How quickly will I get a response?

Accepted Answer

Within 24 business hours for routine quote requests. Same-day response is typical during Asian and European business hours. Complex custom-fixture or multi-range requests may take 2–3 business days.

Question 2

Do I need to know which COF standard applies before contacting you?

Accepted Answer

No. If you are unsure, just describe your material and industry. Our engineers will confirm the applicable standard: ASTM D1894 covers most plastic films and general packaging; ISO 8295 specifies a lighter 100 g sled and 100 mm/min speed; TAPPI T816 is the reference for paper and paperboard COF testing. We will map your material to the right method.

Question 3

Can I test my own samples before purchasing?

Accepted Answer

Yes. We routinely run free sample tests when customers send a representative batch of material to our lab. Test reports showing static and kinetic COF values are returned within 5–10 business days. Live remote demonstrations via video call can also be arranged.

Question 4

What payment terms do you accept?

Accepted Answer

Standard B2B terms: T/T (wire transfer) with 30% deposit and 70% before shipment is the most common arrangement. L/C at sight is supported for orders above $20K. We also accept Alibaba Trade Assurance for first-time buyers who want third-party escrow.

Question 5

Do you offer on-site installation and training?

Accepted Answer

Yes, on request. Engineer dispatch fees plus travel costs are quoted separately. For most customers, remote commissioning via video call plus our English documentation set is sufficient — installation is straightforward and the software guides the operator through first-run calibration verification.

Question 6

Is my inquiry confidential?

Accepted Answer

Yes. The information you submit is used only to respond to your inquiry and prepare a quote. We do not share your details with third parties, do not add you to marketing lists without consent, and do not use your sample data for case studies without explicit written permission.

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